Process Automation for both IT and Business

by Morgan Harvey, in Automation Strategy, posted 12/11/13
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“The future of the CIO is a topic that has been much discussed in industry forums and CIO peer groups,” according to a recent InformationWeek. “The theme for the Gartner IT Symposium in October this year was the digitalization of the organization.

“The Gartner CEO survey suggests that in the digital world, IT should be leading the business strategy, and the CIO needs to drive that. Hence, CIOs must be both, tech and business savvy, to get ahead in the digital world. ‘CEOs will lose their patience with CIOs who are unable to do that,’ adds Iyenger. The digital world puts the customer or consumer at the core; the customer has a stronger voice. And hence it is important for companies to focus on the customer experience. And so there is a new focus on customer loyalty, customer retention, and customer wallet share. The CIO in a digital world is deeply involved in such aspects of the business, says Gartner.”

(You can read the full article here: Gartner Spells CIO's Survival in a Digital World.)

IT-Business Partnership Through Automation

It used to be that silos were created to keep the development and operation functions separate from each other—IT handled the technology, business delivered products and services to customers. But with consumers becoming more tech-savvy, we began to see the lines between business and IT blurring, with even CMOs wanting a say on the IT budget.

So how do you handle this shift?

Automation was able to integrate across legacy systems and new business applications to bridge this gap. By eliminating the silos, automation allowed more strategic and tactical thinking to form new partnerships between development and operations.  Below are process that can be automated to streamline both business and IT:

Business Processes IT Processes
HR Administrations: Adding and removing employees from Active Directory Database Access and Changes: Data updates, file transfers, text, and XML parsing
Reporting: Generating and delivering reports with no human interventions File Replication and Data Backup: Automatically back up your data
ERP: Data from various sources automatically updated in ERP Systems Job Scheduling: Automate daily or nightly tasks that are currently done manually
Regulatory Compliance: Processes to comply with internal/external regulations (i.e. HIPAA) Application Integration: Automate complex processes such as database queries, data transformation, and spreadsheet integration
Application Development: Simplify complex development tasks to reduce development time File Transfers: Automate the delivering and retrieiving of data on set schedules 
  Printing: Automation and keystroke emulation to simplify print job activity