Meet our Technical Support Hero Marjo!

by LaRee, in Meet Our Team, posted 1/12/07
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Marjo's Interview PicHi Marjo! How long have you been with Network Automation?
I joined the Network Automation squad about 18 months ago.

What's the best part of your job?
Wow, that's a tough question, only because there are so many aspects I like about working here. Of course there's that bit about my job being challenging, fun, as well as rewarding. I get the privilege to test out (play with) newly developed AutoMate features and enhancements. And contrary to what my parents used to tell me, my manager in fact encourages me to do whatever I can to break the software. Other fun times include company dinners, birthday lunches, poker nights, employee chess tournaments and afternoon LAN gaming sessions (not necessarily in that order). And the people I work with are truly wonderful. So, for the most part, I enjoy ALL aspects of my job.

What's your biggest challenge?
My biggest challenge is my daily routine. This is to specialize in identifying, analyzing and solving any and all AutoMate technical-related issues that clients encounter within a timely fashion. Playing a game of chess with my boss is a very close second.

What's your best advice for someone who is trying to learn AutoMate for the first time?
My best advice is to not get discouraged or frustrated when developing and debugging new tasks. You may run into many "trial and error" phases during the building process but this, in my opinion, is the best way to learn about AutoMate's capabilities and become familiar with the many included actions. And remember, once completed and fully tested, tasks will consistently perform in the same manner all the time, eliminating human error. Furthermore, task operation, transaction and completion will speed up drastically. And most importantly, you never have to build or perform the task manually ever again.

What's a common misunderstanding about AutoMate?
One misunderstanding is that some think that AutoMate is a compiler. In other words, AutoMate tasks can be compiled into separate executable files and can be ran on other machines. The reality is that AutoMate is not a compiler but rather a system automation tool. Therefore, AutoMate needs to be installed on the machine that the user wishes to execute tasks on.

Do you use AutoMate? If so what do you use it for?
I use AutoMate on a daily basis, both at work and at home. I have a task execute during workday mornings at 7:55 to log into my machine, start the appropriate applications and popup a message box that says "Good Morning!" My wife is an Event Planner and thus receives an overwhelming amount of emails from prospective clients. Therefore, I created a task to retrieve her emails, loop through and read the "subject" line and send an automated reply depending on the contents of that subject line. Oh, and AutoMate makes me a great cup of coffee in the morning.

Hometown?
Los Angeles, CA 90035

How many kids do you have?
One 8 year-old lovely, irresistible, wonderful, (did I say lovely?) daughter named Malyssa.

What's something your coworkers don't know about you?
Hahaha! That's for me to know and for them to find out. Well......I guess I can let'm in on one little secret. I'm Brad Pitt's official stunt-double.

Comfort food?
Ben N Jerry's (any flavor) Or cookie dough and a tall glass of milk.

Your free time consists of....
Sleeping (when not doubling for Brad)

Lakers LogoMust see TV?
I Tivo every Laker game.....but watch only the ones that they end up winning.

 

 

RHCPWhat's the last music you either downloaded or purchased?
Group: Red Hot Chili Peppers
Title: Soul to Squeeze

"Fantasy" job?
A professional sleeper.

When I retire I will....
Take longer naps.