Network Automation Names New VP of Technology Services
New Position to Bring More Customer Input into Development Process
Los Angeles, July 8, 2013
Network Automation, the award-winning IT and business process automation software provider, is pleased to announce that Leonard Amabile has been named VP of Technology Services. Amabile proved instrumental in his past six years at Network Automation as Manager for Technical Support and Quality Assurance. In this newly formed position, Amabile will oversee the Technical Support, Quality Assurance, and Automation Solution Engineers (ASE) departments, as well as serve as SCRUM Master for the development team to ensure a more cohesive and heightened development process for the AutoMate products.
“From this bird’s-eye view, there are enormous opportunities to tie knowledge from technical support, quality assurance, and automation solution teams directly into development,” said Amabile. “We’ve always let our customer’s needs guide the development process, and this new position will allow us to do that even more effectively.”
This structural change will consolidate product discovery, testing, delivery, and implementation all under Amabile’s care, while also reducing friction, speeding up time to market, and increasing the overall effectiveness of the development process. Placing more emphasis on the ASE’s representation in the decision-making process will also keep the development team up-to-date with customer requirements.
With more than 20 years in operations, customer service, technical support, and quality assurance, Amabile, has made critical improvements at Network Automation since joining the team in 2007. He is responsible for introducing virtualized development environments, and building the company’s technical support and quality assurance teams, which have both doubled in size under his leadership.
“Leonard has contributed substantially to the culture of this company and to the quality of our products, and this new role is a natural evolution for him,” said Dustin Snell, CEO of Network Automation.
Before joining Network Automation, Amabile was the Manager for Technical Support at Knowledge Adventure, an educational software publisher that grew to be the third largest educational software publisher in the world. Following the acquisition of Knowledge Adventure by multibillion-dollar CUC International, Amabile worked for multiple Idealab funded startup companies including Toptutors.com, New.net, and Vendare Media. As Director of Customer Care at Toptutors.com and Director of Customer Support at New.net, Amabile spearheaded the creation and development of the customer service, technical support, and quality assurance departments at both companies, and introduced virtualized environments to maximize quality assurance practices.
HelpSystems, LLC is a leading provider of systems and network management, security and compliance, and business intelligence solutions. HelpSystems software reduces data center costs by improving operational control and delivery of IT services. Founded in 1982, the company has 14 offices worldwide and more than 9,000 customers from small businesses to Fortune 100 companies. Based in Minneapolis, Minnesota, HelpSystems sells its solutions directly and through strategic partners worldwide. The company is backed by Summit Partners, a leading growth equity investor in the software sector with nearly $15 billion of capital under management.
HelpSystems brands include: Robot, SEQUEL Software, PowerTech, Skybot Software, Bytware, Safestone, CCSS, InterMapper, ShowCase and AutoMate. Learn more at www.helpsystems.com.